Located in Melbourne’s inner north, E.V.E. Litecom is a manufacturer, agent and distributor of lighting and electrical components, servicing the large electrical wholesalers such as Rexel."We outgrew MYOB very quickly, and needed a more robust system to handle our sales volumes. Since being on Arrow, business has doubled without increasing our staff resources. We didn’t need much convincing to move to ArrowSQL”
Innovative business processes and efficiency is a high priority for the business according to E.V.E. Litecom’s General Manager, Jonathan Martin. The fast turnaround of orders, effective stock control and sharing of customer/sale information are all critical to success.
“We have one person who is dedicated to customer service and over 3,000 stock items to order from. We outgrew MYOB very quickly, and needed a more robust system to handle our sales volumes. With Arrow, the sales call is over in seconds. The system is very efficient when locating products by stock code, processing orders and automating the paper flow – Arrow makes us 100% more efficient.”
“Since being on Arrow, business has doubled without increasing our staff resources. We didn’t need much convincing to move to ArrowSQL – as a database platform it is super fast and just very versatile, especially using Crystal Reports. The key difference between ArrowSQL and the Dataflex version is instant information. With SQL, the application “talks” directly to the database so any long search strings are completed in seconds instead of minutes.”
In the 23 years that E.V.E. Litecom has been operating, the business has changed quite dramatically with technology acting as the key enabler for growth.
“We operate a Windows 2000 network with Arrow Financials and a VPN connection across terminal server for remote access via ADSL. We can share information so easily and have a very clear picture of every customer. There are 48 daily reports sitting on our Intranet – in seconds we can have a snapshot of outstanding orders, stock levels, sales measured by week, month, year – the variables are endless. Whether I am working from home, or from my desk it makes no difference – the information takes care of itself,” explains Jonathan.
Stocktake is now also handled from a Palm, with the data automatically transferred to Arrow from a standard upload program. “When we used to do stocktake the counting was the short part and the data entry the long part. Using our Palms and transferring the data straight into Arrow, we’ve reversed that – stocktake is just so easy now and 100% accurate.”E.V.E. Litecom Switch on to ArrowSQL So how easy was the change over to ArrowSQL?
According to Jonathan, “The migration to ArrowSQL was a seamless one – the process for converting the data was faultless and took next to no time. We didn’t need to re-key data and the new interface looks and works exactly like Visual Arrow so we didn’t need to retrain our staff. We’re about to implement Arrow 4.8 as the next step in our technology evolution and we’re looking forward to exploring the new range of enhancements that comes with this version.”Some of the other features of Arrow SQL…